Refund Policy

We stand behind every mat we make. If you're not happy with your order, we'll make it right by remaking your mat to your satisfaction or providing a 100% money-back guarantee.

Every custom order includes a free digital proof before production. Your proof will be emailed to you within 24-48 hours for review. Your mat will not go into production until you approve it.

If any changes are needed, we'll revise the proof before production begins.

If there is an issue with your order, we will work with you to correct it. This may include remaking or replacing your mat if there is a production issue, defect, artwork issue, or if the final product does not meet your expectations.

Please contact us with your order number, photos if applicable, and a brief description of the issue so we can review it and help resolve it.

If a refund is requested, we may provide a money-back guarantee depending on the situation. Refunds may be subject to the following non-refundable fees:

• 7% processing fee to help cover payment processing and order transaction costs.
• $50 artwork setup fee if artwork setup, design work, or proof preparation has already begun.

These fees help cover the time and costs involved in processing custom orders.

Each logo mat is custom-made based on your selected size, orientation, artwork, colours, text, design notes, and approved digital proof. Because every order is made specifically for the customer, we recommend reviewing your proof carefully before approval.

Once your proof is approved, your order moves into production.

Once your proof is approved, your mat moves into production. Most custom mats typically ship within 5-7 business days after proof approval.

Tracking information will be emailed once your order ships.

If you have an issue with your order, please contact us so we can make it right.

• The Logo Mat
• Operated by Surface Systems Group Ltd.
• Email: info@thelogomat.com
• Phone: 1-888-312-8836
• Website: TheLogoMat.com