Privacy Policy

When you use our website or place an order, we may collect personal and order-related information, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Product selections, including mat size, orientation, quantity, colours, text, and design notes
• Uploaded artwork, logos, images, graphics, or design files
• Customer service messages and order communication
• Payment-related information required to process your order
• Website usage information, including IP address, browser type, device type, pages viewed, and cookies

We collect this information when you place an order, upload artwork, use our design tools, complete checkout, contact us, subscribe to updates, or interact with our website.

We use your information to:

• Process and fulfill your order
• Prepare your free digital proof
• Contact you about your order, artwork, proof, revisions, approval, payment, or shipping
• Manufacture and ship your mat
• Provide customer service
• Process payments
• Prevent fraud and unauthorized transactions
• Improve our website, products, services, and customer experience
• Send order updates, tracking information, and service-related messages
• Comply with legal, tax, accounting, and business obligations

Payments made through our website are processed securely by our payment processor. We do not intentionally store full credit card numbers, CVV codes, or full payment card details on our own systems.

Our payment processor may collect and process payment information needed to complete your transaction, including card number, billing details, payment verification information, and transaction details. We may receive limited payment information, such as payment status, transaction confirmation, card brand, and the last four digits of the card, where applicable.

When you upload artwork, logos, images, graphics, text, or other files, we use those files only as needed to process your order, prepare your proof, manufacture your mat, provide customer support, and maintain order records.

By uploading artwork or files, you confirm that you own the artwork or have permission to use it. You also authorize The Logo Mat, Surface Systems Group Ltd., and our production partners to use the artwork for your order.

We may contact you by email, phone, or other contact information you provide for order-related reasons, including artwork questions, proof approval, revisions, production updates, shipping updates, payment issues, or customer support.

If you choose to receive marketing emails, you may unsubscribe at any time.

Our website may use cookies and similar technologies to improve site performance, remember preferences, support checkout, analyze traffic, and improve the shopping experience. You may disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

We may share information with trusted service providers only when needed to operate our business, process orders, or provide services. These may include:

• Payment processors
• Website and e-commerce platform providers
• Manufacturing and production partners
• Shipping carriers
• Email and communication providers
• Analytics providers
• Marketing tools
• Customer support tools
• Professional advisors, such as accountants or legal advisors

We do not sell your personal information.

Because our products are custom-made and shipped to customers, we may share necessary order information with production and shipping partners. This may include your name, shipping address, order details, artwork, colours, text, design notes, and product specifications.

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system is completely secure. You are responsible for keeping your own devices, passwords, and account information secure.

We retain personal information, order records, and uploaded artwork only as long as reasonably necessary for business, customer service, legal, tax, accounting, fraud prevention, satisfaction guarantee, warranty, reorder, and recordkeeping purposes.

Uploaded artwork and order details may be retained so we can support customer service, reorders, proof history, and production records.

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you. To make a privacy request, please contact us at info@thelogomat.com. We may need to verify your identity before completing your request.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, policies, or services of third-party websites.

Our website is intended for general business and consumer use. It is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

For questions about this Privacy Policy or your personal information, please contact us:

• The Logo Mat
• Operated by Surface Systems Group Ltd.
• Email: info@thelogomat.com
• Phone: 1-888-312-8836
• Website: TheLogoMat.com